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Meet Our Team

Dana Tremblay

Founder

For as long as I can remember, delivering exceptional service has been at the heart of everything I do. With over 25 years in customer service — and 15 of those years dedicated to supporting logistics agents — I saw a clear need: agents needed a partner who could take the operational and customer service side

of the business off their plates, without sacrificing quality or control.

That’s why I founded DLT Transportation Services LLC. At DLT, we offer a co-managed approach to logistics support, partnering with agents to enhance their

customer experience, streamline operations, and fuel business growth. We're not just an outsourced

solution; we're an extension of the agent’s team, committed to helping them deliver outstanding value to their customers.

Building true partnerships, simplifying operations, and helping agents thrive — that's what drives me

every day.

Michelle G

Customer Support Specialist -Team Lead

Michelle is a results-driven professional with over four years of experience in logistics, operations, and customer service. She has successfully led the design and implementation of operational solutions across multiple countries, always with a strong commitment to delivering exceptional support to both internal teams and external clients.

At DLT, Michelle focuses on:

Leading with empathy and efficiency—ensuring each customer interaction is handled with care, urgency, and a solutions-first mindset. She excels in understanding client needs, resolving

issues promptly, and fostering strong, lasting relationships that reflect DLT’s high service standards.

Fun Fact:

Michelle is a sushi enthusiast—if it were up to her, spicy salmon rolls would be on the menu

every day!